Our Commitment to Client Excellence and Professional Standards

At Lento Law, our nationwide team is dedicated to delivering exceptional legal and advisory services, maintaining the highest professional and ethical standards, and fostering an environment built on trust, respect, and accountability. Our clients across the United States rely on us not only for solid legal counsel, but also for a steadfast commitment to their best interests. 

We know that our clients often face unfair and undeserved challenges in life, having helped and successfully resolved thousands of client cases since 2008 when Lento Law was founded.  From its start, attorney Joseph D. Lento and Lento Law is the law firm that pioneered the development of a very beneficial national practice serving clients victimized by self-described educational establishments, professional boards, and other institutions wrongly holding sway over others. 

Through original, lawful and creative approaches, attorney Joseph D. Lento and Lento Law have protected and vindicated thousands of clients whose educational and professional careers were unjustifiably threatened by false narratives, hidden agendas, and other negative dynamics which should have no place in the search for what is just and right. 

We are not Johnny-come-latelies.  We are trailblazers, who, since 2008, have stood tall, and will always stand tall, on behalf of students, professionals, and all who face injustice.  Lento Law prides itself on having led the charge in fighting injustice, and Lento Law lives by the principle that we will fight for what is right until the final bell rings.

Fighting the good fight – and our proven track record of success on behalf of thousands of clients across the United States since 2008 – this is what indeed defines attorney Joseph D. Lento and Lento Law, and is who we proudly are.

Never wavering, our commitment to client excellence and professional standards is listed below, and includes the principles that guide our everyday practice, ensuring that every client receives the quality representation and attentive service they deserve.

Cutting-Edge Case Management and Technology

Electronic Case Management System:

• We employ a secure, state-of-the-art electronic case management system. Every member of our team is thoroughly trained to use it, ensuring that case files, deadlines, and communications are accurately recorded and easily accessible.

Continuous Training and Competence:

• Attorneys and staff participate in regular training sessions to stay updated on new system features and best practices, ensuring efficient, organized, and accurate case handling.

Written Policies for Filing and Service of Complaints

Compliance with Court Rules:

• Our firm maintains written protocols for the proper filing and service of complaints. Before any complaint is filed, attorneys verify that it meets all jurisdictional and procedural requirements.

Timely Service and Documentation:

• Complaints are served following all applicable rules, with proof of service meticulously documented and securely stored for future reference.

Prompt, Clear, and Informed Client Communication

Open, Responsive Dialogue:

• We prioritize responsiveness, acknowledging client inquiries promptly and providing meaningful updates about case developments.

Accurate, Objective Information:

• Clients receive clear explanations of the legal issues at hand, available options, and potential outcomes—free from unnecessary jargon—so they can make informed decisions confidently.

Empowering Clients:

• By offering objective advice, honest assessments, and transparent guidance, we empower clients to choose the course of action that best aligns with their goals.

Vigilant Ethical Standards

Integrity and Professionalism:

• Our attorneys and staff strictly adhere to the ethical rules and standards set by professional bodies. Unethical behavior, conflicts of interest, and breaches of confidentiality are not tolerated.

Continuous Ethical Education:

• The firm provides regular ethics training and has an internal Ethics Committee to review practices, address concerns, and ensure unwavering commitment to honesty and fairness.

Thorough and Accurate Legal Research

In-Depth Analysis:

• We conduct thorough, up-to-date legal research for every matter, leaving no stone unturned in identifying relevant statutes, case law, and regulations.

Fact-Based Recommendations:

• Before making strategic recommendations, our attorneys verify and cross-check research findings, ensuring advice is both accurate and strategically sound.

No Commissions from Non-Lawyers

Preserving Independent Judgment:

• We do not accept referral fees or commissions from non-lawyers. Our recommendations and strategies are driven solely by our clients' best interests, free from outside financial influence.

Fair Billing and Retainer Refunds

Transparent Project Fees:

• Clients paying a project fee pay a set fee that covers the entire scope of work from start to finish and that does not increase under any circumstances. 

Transparent Billing Practices:

• Clients paying a traditional hourly fee receive clear, itemized invoices that reflect only the work performed and expenses incurred.

Prompt Retainer Refunds:

• At the conclusion or termination of representation, any unused retainer funds are promptly refunded, ensuring that clients paying a traditional hourly rate pay only for services rendered.

Representing Only Clients We Can Truly Help

Purposeful Client Selection:

• We take on matters only when we are confident in our ability to provide meaningful assistance. By focusing on cases aligned with our expertise and capacity, we maintain high-quality standards for all clients.

Respectful Referrals:

• If we are not the right fit, we provide referrals or guidance to other resources better suited to a client's particular needs.

Clear, Client-Centered Strategies

Tailored Approaches:

• We develop individualized strategies grounded in thorough analysis, focusing on client priorities and long-term interests.

Adaptability:

• Strategies are revisited and refined as new information emerges, ensuring that our approach remains aligned with clients' evolving goals.

Action Only with Informed Client Consent

Client as Decision-Maker:

• We seek explicit, informed client approval before making significant moves, such as filing lawsuits, accepting settlements, or entering agreements.

Transparent Explanations:

• Clients receive a balanced assessment of risks, benefits, and alternatives so that they can provide meaningful and informed consent.

Honest Assessments and Avoiding Overpromises

Realistic Expectations:

• We never use overreaching promises or exaggerated claims to secure a client's business. Instead, we provide honest, evidence-based evaluations of likely outcomes.

Building Trust from the Start:

• By communicating openly and candidly during initial consultations, we set a foundation of trust that endures throughout the representation.

Thorough Explanations of Key Considerations

Clarity in Complexity:

• We break down complex legal issues into understandable terms, ensuring clients grasp all critical details, potential hurdles, and strategic considerations.

Encouraging Questions:

• Clients are invited to ask questions at any time. We respond thoughtfully and patiently, equipping them with the knowledge needed to make sound decisions.

Practicing Within Authorized Jurisdictions

Licensure and Compliance:

• Our attorneys practice as attorneys only in jurisdictions where they are licensed, ensuring compliance with local rules and professional standards.

Steps Taken for Out-of-Jurisdiction Matters:

• If a case falls outside our jurisdiction, we pursue temporary admission procedures when appropriate or connect with qualified counsel affiliated with Lento Law.

Meeting Strict Industry Standards

Rigorous Quality Controls:

• We adhere to recognized best practices in client solicitation, case management, reporting, billing, and accounting.

Ongoing Quality Improvement:

• Periodic internal audits, continuous professional development, and openness to feedback ensure that our services remain at the forefront of industry standards.

Conclusion

By adhering to these principles, Lento Law commits to excellence in every interaction and representation. Our reputation, built on trust, integrity, and professional skill, stands as a testament to the values we uphold. Clients who choose us can be assured that their legal matters are managed by a team that respects their autonomy, safeguards their interests, and consistently strives to deliver outstanding results.